KIM: Excuse me!
RECEPTIONIST: Good morning Ma'am! How can I help you?
KIM: I had purchased this mobile from your showroom two days ago. It's not working properly.
RECEPTIONIST: What’s the problem?
KIM: It suddenly switches off any time. And its speaker is also faulty. Sound is not clear.
RECEPTIONIST: You have to go to the service center of the company.
KIM: I bought it just 2 days ago. You should replace it.
RECEPTIONIST: Actually it is not possible. We opened the box in front of you and it was sealed. It was in good working condition then. If there is any fault even after one or two days you have to take it to the service center.
KIM: Fault was already there but it was not detected at the time of purchase. I have paid full money to get a good mobile, not a faulty one. Either give my money back or replace the mobile.
RECEPTIONIST: Try to understand that replacement or refund of money is not possible. We are employees of the company. We have to follow the rules.
KIM: Talk to your seniors. I need a new mobile in a good condition.
RECEPTIONIST: Please talk to the manager of our showroom; he will explain everything again to you.
(Listening to the loud noises the manager comes out).
MANAGER: What's going on?
(The receptionist and Kim explain their positions).
MANAGER: (To the Receptionist) Please replace her mobile. We have to keep the customers satisfied to get a good reputation in this area.
KIM: Thank you sir, for your nice gesture.
MANAGER: Welcome. I’m sorry for the trouble you faced.
